Help centre

On the “Get a quote” page, choose the product and leave your name and phone number or email. Your request goes straight to Reada’s sales team, and an advisor contacts you to complete the details and prepare your offer.

No. It only means you agree that we contact you about it. The offer is issued later from Reada’s system under the approved rates and terms, and no policy is issued without your agreement.

For a quote request, a name and a way to reach you are enough. To prepare the offer, the advisor may ask about what you want to insure, such as the vehicle, the property or the travellers.

Yes, from the “Business solutions” page. A specialist team contacts you to study your risks and design the right programme.

Once your policy is issued, our team links your account to your policies after verifying your identity. You then sign in to see your policies, documents and claims.

Every document Reada issues carries a QR code and a verification code. Open “Verify a document” and enter the code; you can add the PDF file to compare it with the issued revision.

Your documents are in the customer portal, or contact us and the team will send you a copy.

Contact us or ask for a call, and the team explains the documents needed. Some changes are issued as an endorsement to the policy.

In the customer portal if you have an account, or ask for a call on the “Claims” page and our claims team will guide you. Tell us as soon as possible after the incident.

It depends on the type of claim. Use the “Claim document checklist” tool to prepare what may be requested; the team confirms the final list.

The claim’s status and documents appear in the customer portal, and the team contacts you if more information is needed.

Follow the “After an accident” tool: safety first, emergency services if needed, record the accident, get the police or traffic report, then tell Reada.

The amounts due and the payment methods for each policy appear in the customer portal, and you can also pay through Reada and its approved agents.

We are enabling cards and e-wallets through an approved payment provider; it will appear in the customer portal once enabled.

Before your cover ends, to avoid any gap in protection. Create a reminder with the “Renewal reminder” tool, or request renewal and our team will contact you.

When you send a request: your name, phone or email, the type of request and where your visit came from. The website never asks for health data or images of identity documents.

No. We use no advertising trackers. Tools such as the reminder, the document checklist and the location finder run on your device and send nothing.

Contact us from the “Contact us” page; we verify your identity before acting on the request.

Never. If someone asks for them in Reada’s name, do not share them, and report it to us.

Leave your details on the “Complaints and reporting” page and our compliance team will contact you in confidence.