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Reada InsuranceConsidered protection. Lasting confidence.
العربيةGet a quote
Customer care

Complaints and fraud reporting

Your opinion matters. We receive your complaint and follow it through to closure, fairly and transparently.

Make a complaintReport fraud
Draft awaiting the company’s approval.

How we handle your complaint

  1. Make your complaint

    Leave your details and our customer care team calls you to record the complaint in full.

  2. We give it a number

    You receive a reference to follow your complaint.

  3. We review it fairly

    The responsible team reviews the complaint with the department concerned.

  4. We tell you the outcome

    We explain the decision, the reasons and the next steps.

Make a complaint

Leave only your contact details; we take the details of your complaint by phone to keep them private.

An Iraqi number such as 07701234567

Escalating to the regulator

If you do not reach a satisfactory solution, you can contact the Iraqi Insurance Diwan, the body that regulates and supervises the insurance sector in Iraq.

Insurance Diwan page

Protect yourself from fraud

  • Reada never asks for your password or the verification codes sent to you.
  • Verify any document on the verification page before relying on it.
  • Make sure you are on ri.iq or core.ri.iq before entering your details.
  • Deal only with Reada staff and its approved agents.

Report fraud

If you suspect insurance fraud or someone using Reada’s name without permission, leave your details and our compliance team will contact you in confidence.

An Iraqi number such as 07701234567