Customer care

Customer protection principles

The commitments our relationship with you rests on, from your first question to your last claim.

Draft awaiting the company’s approval.
1

Clarity before you buy

We explain the cover, exclusions, excess and premium before a policy is issued.

2

Fair treatment

We treat every customer fairly, respectfully and without discrimination.

3

The right product

We recommend what fits your needs and means, not what raises the premium.

4

Transparent claims

We explain the steps and documents, and tell you the decision and its reasons.

5

Protecting your data

We collect the minimum needed, protect it and never sell it.

6

Complaints and escalation

We follow your complaint to closure and explain your right to escalate to the Iraqi Insurance Diwan.

7

Verifiable documents

Our documents are digitally signed, and anyone can verify them with the QR code.

Let’s start with your needs

Contact our team for an initial consultation on the right insurance solutions for you or your organisation.